Customer Experience & Order Logistics Specialist

Beacon Hill; Rolling Meadows (IL); On-site; USD 30,000 - 32,000; Full time

Job summary

Beacon Hill in Rolling Meadows, IL, is seeking a Customer Service Representative to join its growing team. This full‑time, direct‑hire role focuses on phone‑based support, accurate order entry, and logistics coordination to deliver high‑quality service.

As part of a Japanese manufacturer known for high‑quality architectural and industrial hardware, you will answer inbound calls and emails, provide pricing and availability, track deliveries, and collaborate with Inside Sales to resolve issues

Responsibilities

• Answer inbound customer phone calls and emails in a professional and service‑oriented manner
• Accurately enter customer orders into the internal system using PDF purchase orders
• Provide pricing, product availability, lead times, and order status information over the phone
• Manage logistics and backorders by tracking deliveries and arrivals and communicating updates to customers
• Look up parts and prepare quotes for customers as part of the logistics and order‑support process
• Maintain accurate records related to orders, deliveries, invoices, and proof of delivery (POD)
• Proactively identify and resolve customer issues or discrepancies related to orders or shipments
• Collaborate closely with Inside Sales (tier‑2 customer service) and cross‑functional teams
• Contribute to a high‑touch customer experience while supporting a fast‑paced, phone‑heavy environment

Job description

Beacon Hill in Rolling Meadows, IL, is seeking a Customer Service Representative to join its growing team. This full‑time, direct‑hire role focuses on phone‑based support, accurate order entry, and logistics coordination to deliver high‑quality service.

As part of a Japanese manufacturer known for high‑quality architectural and industrial hardware, you will answer inbound calls and emails, provide pricing and availability, track deliveries, and collaborate with Inside Sales to resolve issues