Customer Experience & Ops Coordinator

Visa Hunt; United States; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

An inviting, energetic environment

Professional development in fashion

Competitive pay and employee discount

Job summary

Eberjey is seeking a Customer Service Coordinator to help drive the business by elevating our customer experience. You will be the first point of contact, ensuring inquiries and issues are resolved quickly and efficiently while coordinating with Ops, Logistics, and Sales.

You will handle orders and returns, follow up on tickets, and contribute to CSAT improvements. Proficiency with Zendesk, BlueCherry, Shopify, and MS Office is expected, along with strong communication and the ability to work in

Qualifications

• Strong verbal and written communicator.
• Ability to handle a high volume of customer inquiries with a positive attitude.
• Proficiency in Zendesk, BlueCherry and Shopify.
• Ability to work independently as well as in a team.
• Fashion brand experience preferred.
• Proficiency in all Microsoft Office programs.

Responsibilities

• Respond to customers inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about our products and processes, addressing customer needs and concerns.
• Troubleshoot issues and provide solutions to ensure customer satisfaction.
• Process orders, returns, and exchanges efficiently within the designated systems.
• Follow-up on outstanding tickets and make sure we finalize each experience.
• Help improve CSAT scores throughout the season.
• Identify areas for improvement throughout the customer experience.
• Participate in site navigation and walk-through meetings.
• Follow playbook of best practices on how to interact and resolve issues with the customers.
• Work in multiple systems and worksheets to log volume drivers and issues with the larger team.

Skills

Communication

High volume handling

Independent work

Team collaboration

Fashion brand experience

MS Office

Tools

Zendesk

BlueCherry

Shopify

Job description

Eberjey is seeking a Customer Service Coordinator to help drive the business by elevating our customer experience. You will be the first point of contact, ensuring inquiries and issues are resolved quickly and efficiently while coordinating with Ops, Logistics, and Sales.

You will handle orders and returns, follow up on tickets, and contribute to CSAT improvements. Proficiency with Zendesk, BlueCherry, Shopify, and MS Office is expected, along with strong communication and the ability to work in