Customer Experience Coordinator - Elevate CSAT (Miami)

Eberjey; Coral Gables (FL); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Inviting environment

Entrepreneurial mentality

Professional development

Employee discount

Job summary

Eberjey is seeking a Customer Service Coordinator in Miami to be the first point of contact for customers, handling inquiries via phone, email, and chat, and supporting inventory, orders, and deliveries.

You will collaborate with Ops, Logistics, and Sales to improve CSAT and processes, report to Senior Customer Service Manager, and help resolve issues quickly while maintaining a positive attitude. The role offers exposure to fashion retail operations and peak-season support.

Qualifications

• Strong verbal and written communicator.
• Ability to handle a high volume of customer inquiries while maintaining a positive attitude.
• Proficiency in Zendesk, BlueCherry and Shopify.
• Proficiency in all Microsoft Office programs.

Responsibilities

• Respond to customers inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about our products and processes, addressing customer needs and concerns.
• Troubleshoot issues and provide solutions to ensure customer satisfaction.
• Process orders, returns, and exchanges efficiently within the designated systems.
• Follow-up on outstanding tickets and make sure we finalize each experience.
• Help improve CSAT scores throughout the season.
• Identify areas for improvement throughout the customer experience.
• Participate in site navigation and walk-through meetings.
• Follow playbook of best practices on how to interact and resolve issues with the customers.
• Work in multiple systems and worksheets to log volume drivers and issues with the larger team.

Skills

Communication

Customer empathy

Multitasking

Tools

Zendesk

BlueCherry

Shopify

Job description

Eberjey is seeking a Customer Service Coordinator in Miami to be the first point of contact for customers, handling inquiries via phone, email, and chat, and supporting inventory, orders, and deliveries.

You will collaborate with Ops, Logistics, and Sales to improve CSAT and processes, report to Senior Customer Service Manager, and help resolve issues quickly while maintaining a positive attitude. The role offers exposure to fashion retail operations and peak-season support.