Customer Experience & Operations Strategist

Walmart; Richmond (VA); Remote; USD 27,552 - 41,328; Full time

Job summary

Walmart in Richmond, VA is seeking a Customer Service professional at an hourly wage of $20-30/hour. A Bachelor’s degree is required. The role involves collaborating with shop operations, merchandising, and labor relations to apply data-driven insights and improve customer outcomes.

You will analyze trends, communicate with leadership, and help implement cross‑functional partnerships. The ideal candidate has retail experience and a proven ability to coordinate with multiple stakeholders to

Qualifications

• Bachelor’s degree in enterprise, era, communications, or a related field.
• OR 2 years’ relevant experience in retail, contact center mid‑management, or a related area.

Responsibilities

• Collaborate with stakeholders such as shop operations, merchandising, and labor relations using data-driven insights.
• Study business trends, provide insights to leadership, and conduct root cause evaluations.
• Understand key stakeholder agencies and identify collaboration opportunities between organizations and the contact center.
• Work with stakeholders to increase partnership and collaboration plans.
• Manage execution of purchaser services collaborations.
• Evaluate collaboration fulfillment, identify issues, and develop action plans to improve the client offerings system.

Skills

Bachelor's degree

Education

Bachelor’s degree in enterprise, era, communications, or a related field

Job description

Walmart in Richmond, VA is seeking a Customer Service professional at an hourly wage of $20-30/hour. A Bachelor’s degree is required. The role involves collaborating with shop operations, merchandising, and labor relations to apply data-driven insights and improve customer outcomes.

You will analyze trends, communicate with leadership, and help implement cross‑functional partnerships. The ideal candidate has retail experience and a proven ability to coordinate with multiple stakeholders to