Remote Customer Service & Operations Liaison

Walmart; Springfield (IL); Remote; USD 27,552 - 41,328; Full time

Job summary

Walmart in Springfield, USA is seeking a Customer Service professional with a Bachelor's degree or equivalent experience to join our operations team. You'll collaborate with stakeholders, analyze trends, and help design and implement mitigation plans to improve the contact center and customer experience.

The role emphasizes cross-functional partnership, performance tracking, and ongoing process improvement.

Qualifications

• Bachelor’s degree in business, history, communications, or a related area.
• 2 years’ experience in retail, contact center management, or related environment.
• Experience managing teams in operations or manufacturing environments.

Responsibilities

• Collaborate with stakeholders to research business trends and communicate insights to management.
• Perform root cause analysis for central impact issues.
• Develop plans to expand partnership and collaboration across business units.
• Assist in training associates and moving useful stakeholders.
• Monitor progress and results, identifying opportunities for improvement.

Education

Bachelor's degree in business, history, communications, or related area

2 years’ experience in retail, contact center management, or related environment

Job description

Walmart in Springfield, USA is seeking a Customer Service professional with a Bachelor's degree or equivalent experience to join our operations team. You'll collaborate with stakeholders, analyze trends, and help design and implement mitigation plans to improve the contact center and customer experience.

The role emphasizes cross-functional partnership, performance tracking, and ongoing process improvement.