( Customer Service Executive ) Virtual Jobs, Walmart Customer Service Jobs

Walmart; Richmond (VA); On-site; USD 27,552 - 41,328; Full time

Job summary

Walmart in Richmond, USA, is hiring a Customer Service Executive with a Bachelor’s degree for a full-time on-site role. Compensation ranges from $20 to $30 per hour, reflecting a customer-focused leadership position at Walmart.

The role emphasizes collaboration with stakeholders, root-cause analysis, and coordination of enterprise-wide customer service initiatives to improve client offerings and maintain company ethics and compliance.

Qualifications

• Bachelor's degree in business, technology, Communications, or related area.
• 2 years’ experience in retail, touch center management, or related field.

Responsibilities

• Collaborate with stakeholders to gain enterprise trends and communicate insights to leadership.
• Carry out root cause analysis for core impact issues.
• Get to know key stakeholders’ corporations and identify collaboration areas.
• Participate with key stakeholders to increase partnership and collaboration plans.
• Manage the execution of consumer offerings collaborations.
• Compare collaboration achievement and concerns and develop improvement plans to enhance client offering processes.
• Execute customer service mitigation plans by analyzing data and coordinating with leadership.
• Support mitigation plan implementation and act as liaison between the contact center and stakeholders.
• Assist with high-level support tasks and project implementation.
• Implement changes to strategies, standards, and regulations to improve provider metrics and consistency.

Education

Bachelor's degree in business, technology, Communications, or related field

2 years’ experience in retail, touch center management, or related field

Job description

Customer Service Executive

Salary: $20-30/Hour | Company: Walmart | Location: Richmond, USA

Educational Requirements: Bachelor's Degree

Responsibilities

• Collaborate with stakeholders (e.g., Save Operations, merchandising, hard work members of the family) to gain knowledge of enterprise trends and communicate insights to leadership.
• Carry out root cause analysis for core impact issues.
• Get to know key stakeholders’ corporations and identify collaboration areas.
• Participate with key stakeholders to increase partnership and collaboration plans.
• Manage the execution of consumer offerings collaborations.
• Compare collaboration achievement and concerns and develop improvement plans to enhance client offering processes.
• Execute customer service mitigation plans by comparing and sharing customer service fashion data, identifying opportunities to lessen or mitigate contacts, incorporating trends and gaps, and finalizing touch mitigation plans with key stakeholders and leadership.
• Support mitigation plan implementation and serve as expert liaison between the contact middle and stakeholders.
• Assist with high-level support tasks, including offering ventures, reading mission plans, communicating concerns, identifying stakeholder implications, monitoring milestones, troubleshooting, and assisting in project implementation.
• Execute customer service operations by staying up to date on enterprise developments, best practices, technology, and regulations; implementing changes to strategies, standards, and regulations to improve provider metrics and consistency; evaluating impact of processes and communicating results; anticipating future operational needs and providing recommendations to senior leadership; aligning resources for operations; documenting procedures, standards, and methods; supporting training of peers and stakeholders.
• Demonstrate updated expertise and apply it to development and implementation of plans by presenting recommendations and steering others.
• Build relationships and partnerships with key stakeholders, determine and implement essential practices, track progress, spot improvement opportunities, and adapt to changing needs.
• Maintain compliance with business regulations and promote company values of ethics and integrity.

Open Door Policy & Values

• Demonstrate and support the open-door policy in implementing business practices.
• Model Walmart values, hold accountability, support community initiatives, and promote integrity and ethics.
• Act as a servant leader, demonstrating humility, self-awareness, sincerity, and transparency.
• Show curiosity and courage, fostering learning and innovation.
• Seek continuous improvement through virtual transformation and trade.
• Deliver for the customer, maintain customer-first attitude and apply EDLP/EDLC business models to all plans.
• Strategic questioning, consider data, analytics, customer insights, and business elements in planning.
• Promote diversity, equity, and inclusion, building an inclusive team.
• Collaborate cross-functionally, communicate positively to inspire action.
• Develop talent, empower employees and partners, and recognize contributions.

Qualifications

• Bachelor's degree in business, technology, Communications, or a related area OR 2 years’ experience in retail, touch center management, or related field.
• Preferred qualifications not specified.