Customer Experience & Partnerships Lead

Walmart; Richmond (VA); On-site; USD 27,552 - 41,328; Full time

Job summary

Walmart in Richmond, USA, is hiring a Customer Service Executive with a Bachelor’s degree for a full-time on-site role. Compensation ranges from $20 to $30 per hour, reflecting a customer-focused leadership position at Walmart.

The role emphasizes collaboration with stakeholders, root-cause analysis, and coordination of enterprise-wide customer service initiatives to improve client offerings and maintain company ethics and compliance.

Qualifications

• Bachelor's degree in business, technology, Communications, or related area.
• 2 years’ experience in retail, touch center management, or related field.

Responsibilities

• Collaborate with stakeholders to gain enterprise trends and communicate insights to leadership.
• Carry out root cause analysis for core impact issues.
• Get to know key stakeholders’ corporations and identify collaboration areas.
• Participate with key stakeholders to increase partnership and collaboration plans.
• Manage the execution of consumer offerings collaborations.
• Compare collaboration achievement and concerns and develop improvement plans to enhance client offering processes.
• Execute customer service mitigation plans by analyzing data and coordinating with leadership.
• Support mitigation plan implementation and act as liaison between the contact center and stakeholders.
• Assist with high-level support tasks and project implementation.
• Implement changes to strategies, standards, and regulations to improve provider metrics and consistency.

Education

Bachelor's degree in business, technology, Communications, or related field

2 years’ experience in retail, touch center management, or related field

Job description

Walmart in Richmond, USA, is hiring a Customer Service Executive with a Bachelor’s degree for a full-time on-site role. Compensation ranges from $20 to $30 per hour, reflecting a customer-focused leadership position at Walmart.

The role emphasizes collaboration with stakeholders, root-cause analysis, and coordination of enterprise-wide customer service initiatives to improve client offerings and maintain company ethics and compliance.