Data Entry & Customer Experience Specialist

Walmart; Olympia (WA); Remote; USD 27,552 - 41,328; Full time

Job summary

Walmart in Olympia, WA is seeking a Call Center Representative to deliver exceptional customer service. A Bachelor’s degree is preferred, and compensation ranges from $20 to $30 per hour based on experience.

You will handle inquiries, resolve issues, and navigate our ticketing system to track requests while meeting performance metrics. Responsibilities include following established processes, escalating complex problems, and communicating clearly across channels to support customers and protect

Qualifications

• Bachelor's degree required or preferred.
• 1 year of experience in retail, call center operations, or a related field.

Responsibilities

• Handle customer inquiries via call center and ensure timely resolutions.
• Track requests using the ticketing system and monitor performance metrics.
• Escalate issues per defined procedures and collaborate with stakeholders.
• Provide accurate information about Walmart products and services to customers.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

Bachelor's degree

Tools

Ticketing system

Reporting tools

Job description

Walmart in Olympia, WA is seeking a Call Center Representative to deliver exceptional customer service. A Bachelor’s degree is preferred, and compensation ranges from $20 to $30 per hour based on experience.

You will handle inquiries, resolve issues, and navigate our ticketing system to track requests while meeting performance metrics. Responsibilities include following established processes, escalating complex problems, and communicating clearly across channels to support customers and protect