Customer Experience & Operations Manager

floor-coverings-international-careers; Fuquay-Varina (NC); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Annual company convention

Job summary

Floor Coverings International in Fuquay-Varina, NC is seeking a Customer Experience Office Manager who will support our growing flooring and home services business. This role combines customer service, scheduling, administrative support, and operations management in a fast-paced, team-oriented environment.

We provide paid training, 3+ years of relevant experience preferred, and opportunities for advancement.

Qualifications

• 3+ years in office administration, customer service, or operations.
• Must be a U.S. citizen.
• Excellent verbal and written communication.
• Highly organized with strong prioritization.
• Experience with QuickBooks, CRM or scheduling software is a plus.

Responsibilities

• Deliver exceptional customer service and manage client communications.
• Schedule installations and coordinate with customers and installers.
• Assist with local marketing and community events.
• Perform basic bookkeeping tasks and monitor expenses.
• Attend weekly team and performance meetings and track goals.

Skills

Communication skills

Organization

Multitasking

Independent worker

Tools

QuickBooks

CRM systems

Scheduling software

Job description

Floor Coverings International in Fuquay-Varina, NC is seeking a Customer Experience Office Manager who will support our growing flooring and home services business. This role combines customer service, scheduling, administrative support, and operations management in a fast-paced, team-oriented environment.

We provide paid training, 3+ years of relevant experience preferred, and opportunities for advancement.