Customer Experience Office Manager

Floor Coverings International - JDR; Fuquay-Varina (NC); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Floor Coverings International in Fuquay-Varina, NC is seeking a highly organized Customer Experience Office Manager to support our growing flooring and home services business. This role focuses on customer service, scheduling, administrative support, and operations management in a dynamic, team-oriented environment.

Paid training is provided. We welcome candidates with 3+ years in office administration or operations who are looking to grow, and familiarity with QuickBooks and CRM systems

Qualifications

• 3+ years of experience in office administration, customer service, or operations.
• U.S. citizen required.
• Experience with QuickBooks, CRM systems, or scheduling software is a plus.

Responsibilities

• Deliver exceptional customer service and create “raving fans.”
• Answer inbound calls and schedule appointments for the sales team.
• Follow up on sales leads and open proposals.
• Resolve customer concerns and ensure a positive experience.
• Coordinate and schedule installations with customers and installers.
• Order materials and track deliveries; update production schedules daily.
• Communicate timelines and job updates clearly; manage project details in CRM (Salesforce preferred).
• Support local marketing efforts and administrative tasks.
• Perform job costing and maintain records in QuickBooks.

Skills

Customer service

Office management

Operations coordination

Scheduling

Communication

Tools

QuickBooks

Salesforce

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Customer Experience Office Manager

Company: Floor Coverings International

Location: 1730 5 Points Lane, Fuquay-Varina, NC 27526

Job Type: Full-Time

Payscale: $50,000-$60,000

About the Role

We are seeking a highly organized and customer-focused Customer Experience Office Manager to support our fast-growing flooring and home services business. This role is ideal for someone who enjoys customer service, scheduling, administrative support, and operations management in a dynamic, team-oriented environment.

Experience in flooring or home improvement is a plus, but not required—paid training is provided to set you up for success. We welcome candidates with 3+ years of experience in office administration, customer service, or operations who are looking to grow in a dynamic, team-oriented environment.

Perks & Benefits

• Full-time, stable position with growth potential
• Paid training program
• Annual company convention (based on performance and goals)
• Supportive, team-driven culture

Key Responsibilities

Customer Service & Client Management

• Deliver exceptional customer service and create “raving fans”
• Answer inbound calls and schedule appointments for the sales team
• Follow up on sales leads and open proposals
• Resolve customer concerns and ensure a positive experience

Scheduling & Operations Coordination

• Coordinate and schedule installations with customers and installers
• Order materials and track deliveries
• Communicate timelines, job updates, and expectations clearly
• Manage project details using CRM systems (Salesforce preferred)
• Update production schedules and job status daily

Marketing & Administrative Support

• Assist with local marketing efforts and community events
• Support home shows and promotional activities
• Help strengthen relationships within the local community

Financial & Bookkeeping Tasks

• Perform job costing and data entry
• Maintain accurate records in QuickBooks (preferred)
• Track expenses, invoices, and payments

Team & Performance

• Attend weekly team and performance meetings
• Track and work toward weekly/monthly goals
• Participate in ongoing training and development

Qualifications

• Must be a U.S. citizen
• Experience in office management, administrative support, customer service, or operations preferred
• Strong phone presence with excellent verbal and written communication skills
• Highly organized with the ability to manage multiple priorities effectively
• Experience with QuickBooks, CRM systems, or scheduling software is a plus
• Self-motivated with the ability to work independently and take initiative
• Detail-oriented with strong follow-through and accountability

Meet the Owners

Gülşah and Onur are a husband-and-wife team with engineering backgrounds who recently moved to the United States to build a new life with their 12-year-old daughter, a dedicated competitive swimmer, and their cat, Lady.

As a family who enjoys exploring new places, they are already looking forward to their first 2-3 day trips-starting with the ocean and continuing into the mountains whenever the opportunity allows. Adventure, curiosity, and continuous growth are values they bring into both their personal and professional lives.

Professionally, Gülşah and Onur each bring more than 20 years of engineering and leadership experience from Turkey. Gülşah most recently served as an R&D Director, while Onur held the role of After Sales Director. In these positions, they led teams, managed complex operations, and drove continuous improvement within large corporate environments.

When planning their move to the United States, they intentionally pursued an investment-based pathway that would allow them to build and grow a business of their own. During this journey, they discovered Floor Coverings International and immediately connected with its structured, systems-driven approach. The business model aligns naturally with their engineering mindset—combining process, quality, and customer experience in a way that reflects how they think and operate.

They are excited to bring their international experience, disciplined approach, and commitment to excellence into their new role as FCI owners, and look forward to serving their local community while building a meaningful future for their famil

Why Join Us?

Join a growing company where you play a critical role in customer experience, operations, and business success. This is a great opportunity to build a long-term career in office management and operations within the home services industry.