Customer Experience & Operations Lead

Five Below; Waco (TX); On-site; USD 13,000 - 19,000; Full time

Job summary

Five Below is seeking a store leadership-focused role in Texas to manage daily operations, drive sales, and ensure exceptional customer service. You will supervise crew, train associates, and coordinate opening/closing duties, while maintaining a high-energy environment aligned with Five Below's culture.

The position requires at least one year of management experience, strong communication, and the ability to multitask in a fast-paced retail setting.

Qualifications

• High school graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Maintains composure under pressure.

Responsibilities

• Ensure crew members wow customers through personal contact.
• Train crew on the BEST customer service experience and fast checkout.
• Oversee daily store activities and ensure high-quality service.
• Assist with receiving, unpacking, and stocking merchandise.
• Act as Manager on Duty and handle store operations and staff issues.
• Open or close the store, secure cash, and ensure daily readiness.
• Support onboarding and ongoing associate training.
• Drive store sales while controlling expenses and improving merchandising.

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a store leadership-focused role in Texas to manage daily operations, drive sales, and ensure exceptional customer service. You will supervise crew, train associates, and coordinate opening/closing duties, while maintaining a high-energy environment aligned with Five Below's culture.

The position requires at least one year of management experience, strong communication, and the ability to multitask in a fast-paced retail setting.