Healthcare Operations Leader: Patient Experience Impact

Longterm Health Management Services; Minnetonka (MN); On-site; USD 110,000 - 150,000; Full time

Job summary

Longterm Health Management Services is seeking a General Manager to lead day-to-day operations across field service, warehouse, dispatch, and patient-facing activities. This hands-on leader will drive performance, develop teams, ensure quality and compliance, and deliver an exceptional patient experience.

The role requires strong operations management in healthcare, with the ability to optimize routes, staffing, safety, and customer service while maintaining compassionate, patient-centered care

Qualifications

• 3+ years of leadership or management experience in operations, healthcare, logistics, distribution, field service, or a related industry.
• Experience managing teams in a fast-paced operational environment.
• Experience overseeing field-based employees, warehouse teams, dispatch, delivery, logistics, or service operations.

Responsibilities

• Own the overall day-to-day performance of the branch and ensure operations run safely, efficiently, and professionally.
• Oversee delivery, setup, pickup, removal, service, warehouse, dispatch, equipment, and field operations.
• Monitor routes, schedules, workloads, and workflows to improve productivity and customer satisfaction.
• Ensure customer and patient needs are addressed quickly and professionally.
• Step in during high-volume periods, staffing challenges, service disruptions, and escalated situations.
• Identify operational bottlenecks and implement practical solutions.
• Partner with other departments and leadership to ensure a seamless customer and patient experience.

Skills

Leadership

Operations management

Team development

Problem-solving

Customer service

Education

Bachelor's degree in Business, Healthcare Administration, Operations Management, or related field

Tools

Microsoft Office

Job description

Longterm Health Management Services is seeking a General Manager to lead day-to-day operations across field service, warehouse, dispatch, and patient-facing activities. This hands-on leader will drive performance, develop teams, ensure quality and compliance, and deliver an exceptional patient experience.

The role requires strong operations management in healthcare, with the ability to optimize routes, staffing, safety, and customer service while maintaining compassionate, patient-centered care