High-Volume Customer Service Manager — Hospitality Leader

Serenity Healthcare; Dallas (TX); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) retirement plan

Paid time off (10 days + paid holidays)

Job summary

A leading healthcare organization in Fort Worth, TX is seeking a seasoned leader to manage a high-performance team in a fast-paced customer service environment. The ideal candidate will have over 10 years of experience in leadership roles, particularly in customer service or hospitality. This full-time position offers competitive compensation with a base salary of $90,000+ and performance-based bonuses, along with comprehensive health benefits and paid time off.

Qualifications

• 10+ years of leadership experience in customer service or similar environments.
• Experience managing large teams (30+ employees) in a high-volume setting.
• Proven ability to track and improve performance metrics.

Responsibilities

• Lead daily operations in a high-volume, customer-facing environment.
• Manage, coach, and develop a team of 30+ employees.
• Drive accountability around performance metrics and service delivery.

Skills

Leadership experience

Team management

Performance metrics analysis

Strong communication skills

Job description

A leading healthcare organization in Fort Worth, TX is seeking a seasoned leader to manage a high-performance team in a fast-paced customer service environment. The ideal candidate will have over 10 years of experience in leadership roles, particularly in customer service or hospitality. This full-time position offers competitive compensation with a base salary of $90,000+ and performance-based bonuses, along with comprehensive health benefits and paid time off.