Customer Experience Coordinator

Amerisure Insurance; Farmington Hills (MI); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401(k) with profit sharing

Paid time off

Flexible work arrangements

Job summary

Amerisure Insurance is seeking a Customer Experience Coordinator to advance agency and policyholder service coordination for a portfolio of designated agencies and customers. This role supports scheduling, onboarding materials and stewardship reports while ensuring data integrity and proactive issue resolution.

The position emphasizes collaboration with internal partners, strong communication, and the ability to multi-task in a hybrid work setting.

Qualifications

• Requires high school diploma or GED.
• Strong verbal and written communication with internal and external customers.
• Proficient computer skills including Microsoft Office Suite.

Responsibilities

• Collaborate with agency customers, policyholders and internal partners to implement service strategies.
• Escalate service requests outside prescribed guidelines.
• Educate customers about Amerisure tools and resources to improve experience.
• Assist with scheduling service-related reviews and updating materials.
• Help assemble onboarding materials, resource guides and stewardship reports.
• Monitor data integrity for large policyholders and address gaps in service.

Skills

Communication skills

Customer service

Organizational skills

Analytical thinking

Negotiation

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best “A” (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus.

Amerisure is currently recruiting for a Customer Experience Coordinator that can do a 3-day hybrid approach onsite in one of our offices. The ideal candidate will also possess the following skill set.

Summary Statement

Develops and advances relationships with agency customers to provide differentiated agency and policyholder service coordination for a portfolio of designated agencies and policyholders.

Essential Tasks/Major Duties

• Collaborates with agency customers, policyholders and internal business partners to develop and implement service strategies that address customer needs.
• Responsible for recognizing and escalating service requests that are outside of prescribed service guidelines.
• Educates agencies and policyholders about the tools and resources Amerisure has available to improve the customer experience.
• Assists with scheduling service-related reviews and making sure necessary updates have been made prior to requisite meetings.
• Assists with assembling new account onboarding materials, account resource guides, stewardship reports and other materials as required.
• Monitors data integrity for large complex policyholders.
• Proactively addresses any gaps in service between Amerisure and agency or policyholder.

Knowledge, Skills & Abilities

• High school diploma or GED required.
• 3 years commercial underwriting, premium audit, commercial agency, loss control and/or claims experience.
• Proficient computer skills required including Microsoft Office Suite.
• Excellent organizational skills, including ability to multi-task and prioritize workload.
• Analytical and problem-solving skills, including the ability to deal with ambiguity.
• Excellent verbal and written communication skills with the ability to interact with internal and external customers.
• Proven negotiation skills.
• Capable of organizing, multi-tasking and prioritizing work.
• Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues.
• Ability to travel up to 5%

Just as we are committed to creating exceptional value for our Partners For Success agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package.

• competitive base pay
• performance-based incentive pay
• comprehensive health and welfare benefits
• a 401(k) savings plan with profit sharing
• generous paid time off programs
• flexible work arrangements

We also offer flexible work arrangements to promote work-life balance. Recognized as one of the Best and Brightest Companies to Work For in the Nation and one of Business Insurance magazine’s Best Places to Work in Insurance, we provide a workplace that fosters excellence and professional growth. If you are looking for a collaborative and rewarding career, Amerisure is looking for you.

Amerisure Mutual Insurance Company is an Equal Employment Opportunity employer. Amerisure provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (to include sexual orientation and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local laws. Amerisure complies with all applicable laws governing nondiscrimination in employment in all locations where the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Amerisure prohibits harassment or discrimination of any kind and is committed to maintaining a workplace free from unlawful harassment or discrimination. Amerisure prohibits retaliation against anyone who reports discrimination, participates in an investigation, or opposes unlawful practices. Any improper interference with an employee’s ability to perform their job duties may result in disciplinary action, up to and including termination.