Customer Experience & Office Coordinator

Massey Services, Inc.; Knoxville (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical & Dental

401(k) retirement plan

Paid vacations

Sick days

Holidays

Tuition reimbursement

Direct deposit

Short & long term disability

Job summary

Massey Services, Inc. is seeking a customer service representative to handle inbound calls, assist customers, and manage scheduling and payments. The role emphasizes courteous communication, problem resolution, and data entry across related administrative tasks.

Ideal candidates will have a high school diploma, prior phone-based customer service experience, and strong computer and typing skills. A fast-paced environment with emphasis on accuracy and timely follow-up is expected.

Qualifications

• High School Diploma or GED required.
• Previous phone-based customer service experience.
• Strong problem solving skills.
• Proficient computer, typing, and 10-key skills.
• Excellent time management and sense of urgency.
• Background checks required for hire.

Responsibilities

• Answer incoming customer calls in a courteous and professional manner, resolving inquiries, billing questions, and scheduling service; welcome prospective new customers.
• High volume outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
• Additional responsibilities may include daily reporting, updating customer account information, accounts payable, HR paperwork, and payroll processing.

Skills

Phone customer service

Problem solving

Typing

10-key skills

Time management

Education

High School Diploma or GED

Job description

Massey Services, Inc. is seeking a customer service representative to handle inbound calls, assist customers, and manage scheduling and payments. The role emphasizes courteous communication, problem resolution, and data entry across related administrative tasks.

Ideal candidates will have a high school diploma, prior phone-based customer service experience, and strong computer and typing skills. A fast-paced environment with emphasis on accuracy and timely follow-up is expected.