Office & Customer Operations Manager

Massey Services, Inc.; Winder (GA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical & Dental

401(k)

Paid vacations

Sick days

Tuition reimbursement

Direct deposit

Disability insurance

Job summary

Massey Services is seeking a customer service representative to answer and route calls, resolve inquiries, and schedule pest prevention services from our Orlando-based operations. The role includes handling high call volume, data entry, and occasional administrative tasks in a busy office environment.

We offer a full benefits package and an hourly wage of $18-$20, with opportunities for advancement and further training within Massey Services across multiple service centers.

Qualifications

• High School Diploma or GED required.
• Experience with customer service on the phone preferred.
• Strong problem solving and computer/typing skills required.
• Ability to manage time and prioritize tasks efficiently.

Responsibilities

• Answer incoming customer calls in a courteous, professional manner and resolve inquiries, billing questions, and service scheduling.
• Handle a high volume of outbound calls to confirm appointments and collect overdue payments.
• Update customer accounts and process basic payroll/human resources paperwork as needed.

Skills

Customer service

Phone etiquette

Typing/10-key

Time management

Problem solving

Education

High School Diploma or GED

Job description

Massey Services is seeking a customer service representative to answer and route calls, resolve inquiries, and schedule pest prevention services from our Orlando-based operations. The role includes handling high call volume, data entry, and occasional administrative tasks in a busy office environment.

We offer a full benefits package and an hourly wage of $18-$20, with opportunities for advancement and further training within Massey Services across multiple service centers.