Merchandising & Customer Experience Specialist

Ocean-State-Job-Lot; Peterborough (NH); On-site; USD 20,000 - 22,000; Part time

Benefits offered by this job

Associate Discount

Wellbeing Resources

Paid Time Off

Health Insurance

Flexible Spending Account

Short-Term Disability

Accolade Care

Job summary

Ocean State Job Lot (OSJL) is seeking a part-time Store Specialist to join our on-site team in Peterborough, NH. You will enhance the customer experience, process complex POS transactions, and help merchandise and oversee assigned areas while guiding associates per company policies.

You will also promote loyalty programs, maintain appealing displays, and ensure a safe, clean environment. Availability for nights and weekends is required.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Customer service

Cashier

Retail experience

Oral/written communication

Job description

Ocean State Job Lot (OSJL) is seeking a part-time Store Specialist to join our on-site team in Peterborough, NH. You will enhance the customer experience, process complex POS transactions, and help merchandise and oversee assigned areas while guiding associates per company policies.

You will also promote loyalty programs, maintain appealing displays, and ensure a safe, clean environment. Availability for nights and weekends is required.