Customer Experience & Merchandising Lead

JCPenney; Antioch (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Employee discount

Job summary

JCPenney in Antioch, CA seeks a Sales Floor Assistant to drive customer service and profitable sales growth by leading associates, managing merchandise standards, and supporting store operations.

You will train and develop team members, assist with inventory, RFID scans, restocking, visual merchandising, and omnichannel processes such as Buy Online Pickup In Store. This role offers an associate discount and holiday benefits.

Responsibilities

• Delivers outstanding customer service and drives sales growth by leading and engaging associates.
• Manages merchandise standards, placement, and stockroom organization.
• Executes inventory processes including cycle counts and RFID scans, restock, and stock ledger updates.
• Assists with visual merchandising (SET), floor moves, and maintaining clean, organized fitting rooms and selling floor.
• Supports omnichannel tasks (online orders, BOPIS, Ship from Store) as needed.
• Participates in general operations: transfers, returns, MTO, DMTO, and annual inventories.

Job description

JCPenney in Antioch, CA seeks a Sales Floor Assistant to drive customer service and profitable sales growth by leading associates, managing merchandise standards, and supporting store operations.

You will train and develop team members, assist with inventory, RFID scans, restocking, visual merchandising, and omnichannel processes such as Buy Online Pickup In Store. This role offers an associate discount and holiday benefits.