Customer Service Coordinator - Full Time

Goodwill Keystone Area; Lionville (PA); On-site; USD 19,000 - 30,000; Full time

Job summary

Goodwill Keystone Area is seeking a Customer Service Coordinator to support front-end operations and front-line staff, ensuring a positive shopping experience for donors and customers. You will work with store leadership to maximize sales, train associates, oversee opening and closing, cash handling, and ensure policies are followed.

This non-exempt role requires flexibility, strong communication, and reliable teamwork.

Qualifications

• High school diploma or GED (or equivalent); prior retail experience preferred.
• Basic math skills and familiarity with POS systems or cash handling.
• Ability to communicate clearly and work well with customers, donors and staff.
• Flexible schedule including weekends and evenings; open to shifts as needed.
• Integrity and strong work ethic; able to follow company policies and procedures.

Responsibilities

• Maximize sales through proper rotation, displays, signage and inventory.
• Meet or exceed sales goals on a consistent basis.
• Provide excellent customer service to customers, donors and employees.
• Train and develop sales associates and ensure merchandising guidelines are followed.
• Complete paperwork accurately, including opening/closing procedures and cash handling.
• Support staff, enforce policies, and communicate procedures.
• Open and close the store as assigned; participate in candidate interviews for entry level roles.
• Assist with associate evaluations and act as backup to Customer Service Manager as needed.
• Ensure asset protection policies are followed and report issues to leadership.
• Support programs and events; contribute to additional tasks as needed.
• Promote workplace safety and communicate progress and concerns to the Store Manager.

Skills

Customer service

Communication

Interpersonal skills

Cash handling

Flexibility

Basic math

Team coaching

Education

High School Diploma or GED

Job description

Position: Customer Service CoordinatorDepartment: Donated Goods RetailReports to: Store ManagerStatus: Non-ExemptGoodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.SummaryWork with store leadership to assist in the front-end operations or anywhere assigned to assist to maximize the collection, production, sales, salvage and customer service of the store. Serving customers to enrich their shopping experience within the communities we serve.Duties and ResponsibilitiesMaximize sales performance through proper rotation, displays, signage and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis.Represents Goodwill Keystone Area in a positive manner by providing excellent customer service at all times to all customers, donors and other employees.Responsible for training and developing sales associates and ensure merchandising guidelines are followed throughout the sales floor.Assists in ensuring that all paperwork is completed in an accurate and timely manner to include opening/closing procedures, ensuring cash handling including enforcement of cash register procedures.Assists with supporting the staff, enforcing and communicating Goodwill Keystone Area policies, manuals, handbooks, policies and procedures.Perform opening and closing of the store as assigned by the manager.Participate in interviewing candidate for entry level retail roles. Contribute input to and assist in administering associate evaluations. Be backup to Customer Service Manager as needed.Assists with ensuring and enforcing compliance with all asset protection policies and procedures. Reports problems and concerns to the Store Manager and/or Regional District Director in the absence of the Store Manager.Supports and promotes organizational programs and special events as required.Contributes to the organization by supporting additional tasks and projects as needed.Promotes an environment of workplace safety. Ensures that duties are performed in a safe manner and safety requirements are adhered to.Communicates progress, problems, and concerns to the Store Manager.Positions SupervisedThis position is not a supervisory position; however, oversight of team includes coaching, training and development of team members. All supervisory duties including, but not limited to hiring, disciplinary action, performance reviews presentation and termination are the responsibilities of Store Manager.Donor Service RepresentativeMerchandise ProcessorSales AssociateUtility AssociateEducation and ExperienceHigh School Diploma or GED equivalent; or three (3) years related experience.Supervisory experience preferred but not necessary.Previous retail experience preferred.POS and basic computer experience preferred.Skills/Abilities/QualificationsMust be able to work in an open warehouse environment being exposed to various weather and temperatures.Must exhibit a high level of integrity and business ethics.Meet qualitative and quantitative performance standards as established by the company.Must be able to continuously perform repetitive work at a set pace.Ability to communicate effectively, strong interpersonal skills and possess the ability to hear, speak and write.Must have basic math skills.Must be able to work a flexible schedule to include weekends and evenings.Must complete and successfully pass State background check, Child Abuse Clearance and FBI Clearance.Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.