Customer Experience & Merchandising Associate

Michaels; Ventura (CA); Hybrid; USD 23,000 - 27,000; Full time

Job summary

Michaels in Ventura, CA is seeking a store team member to assist customers, locate products, and provide a fast, friendly checkout experience. You will help unload trucks, stock merchandise, and keep shelves well merchandised.

The role supports omnichannel services like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) while upholding store standards. Successful candidates will have retail or customer service experience, be able to stand for long periods, and engage customers with the

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to SOPs and Company programs to ensure compliance with applicable laws and requirements.
• Interact with others in an accepting and respectful manner; cross trained in Custom Framing selling and production.
• Other duties as assigned

Skills

Customer service

Job description

Michaels in Ventura, CA is seeking a store team member to assist customers, locate products, and provide a fast, friendly checkout experience. You will help unload trucks, stock merchandise, and keep shelves well merchandised.

The role supports omnichannel services like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) while upholding store standards. Successful candidates will have retail or customer service experience, be able to stand for long periods, and engage customers with the