Customer Experience & Merchandising Associate

Michaels of Canada; North Little Rock (AR); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Employee discounts

Discount programs

Job summary

The Michaels Companies Inc. is hiring at its Little Rock, AR location for a Store Team Member. You will assist customers, locate products, and ensure a quick, friendly checkout experience, including cash handling to standards.

You may be cross-trained in Custom Framing and participate in truck unloading, stocking, and walkway maintenance. The role supports rewards enrollment, VOC surveys, and omnichannel processes (BOPIS, SFS) while upholding SOPs, safety, and company policies in a

Qualifications

• Retail or customer service experience preferred.
• Able to stand for long periods and move around the store.
• Willingness to work nights, weekends and early mornings.

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on rewards programs and Private Label Credit Cards and enroll them
• Educate customers on VOC survey
• Assist with Omni channel processes (Buy Online Pickup in Store, Ship From Store)
• Participate in truck unload, stocking, and planogram processes
• Maintain store recovery, in-stock levels, and merchandise presentation
• Support shrink and safety programs
• Adhere to SOPs and company policies
• Interact positively with teammates and serve as a role model
• Cross trained in Custom Framing selling and production

Skills

Customer service

Retail experience

Cash handling

Job description

The Michaels Companies Inc. is hiring at its Little Rock, AR location for a Store Team Member. You will assist customers, locate products, and ensure a quick, friendly checkout experience, including cash handling to standards.

You may be cross-trained in Custom Framing and participate in truck unloading, stocking, and walkway maintenance. The role supports rewards enrollment, VOC surveys, and omnichannel processes (BOPIS, SFS) while upholding SOPs, safety, and company policies in a