Customer Experience & Membership Sales Associate

ICON Car Wash; Tennessee; On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Flexible scheduling

Free car washes

Commission on membership sales

Job summary

ICON Car Wash is seeking a Customer Service Associate (CSA1) in Madison, TN to deliver outstanding customer service and drive membership sales. You will be the front line of the guest experience, ensuring a clean, welcoming site and guiding customers through the wash process.

The role offers an entry-level path with on-site training, flexible scheduling, and opportunities to grow into CSA2 and beyond as part of our career progression program.

Qualifications

• Strong communication and interpersonal skills.
• Sales experience preferred.
• Customer-focused with attention to detail.

Responsibilities

• Deliver excellent customer service by greeting customers and answering questions.
• Promote and sell monthly memberships and upsell premium services.
• Load vehicles and guide customers through the wash process safely.
• Maintain site cleanliness, including general upkeep and equipment care.
• Support daily operations and ensure a smooth, efficient workflow.
• Encourage customer feedback and positive reviews.

Skills

Strong communication

Sales experience

Team-oriented

Customer-focused

Attention to detail

Reliable and punctual

Weekend/holiday flexibility

Outdoor work

Job description

ICON Car Wash is seeking a Customer Service Associate (CSA1) in Madison, TN to deliver outstanding customer service and drive membership sales. You will be the front line of the guest experience, ensuring a clean, welcoming site and guiding customers through the wash process.

The role offers an entry-level path with on-site training, flexible scheduling, and opportunities to grow into CSA2 and beyond as part of our career progression program.