Membership Sales & Customer Service Associate

ICON Car Wash; Goodlettsville (TN); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Flexible scheduling

Free car washes

Commission on memberships

Job summary

ICON Car Wash is seeking a Customer Service Associate (CSA1) in Goodlettsville, TN. This entry-level role is the frontline customer experience, supporting daily operations, guiding customers through the wash process, and driving membership sales.

On-site training is provided, with opportunities to advance to CSA2 and beyond. The position offers a flexible entry path with both full-time and part-time options, a strong focus on service quality, and a commitment to developing team members as we

Qualifications

• Strong communication and interpersonal skills required.
• Sales experience preferred; ability to upsell memberships.
• Team-oriented, customer-focused, and detail-driven attitude.

Responsibilities

• Deliver excellent customer service by greeting customers and answering questions.
• Promote and sell monthly memberships and upsell premium services.
• Load vehicles and guide customers through the wash process safely.
• Maintain site cleanliness and equipment care.
• Support daily operations and ensure a smooth workflow.
• Encourage customer feedback and positive reviews.

Skills

Strong communication

Interpersonal skills

Sales experience

Team oriented

Customer-focused

Reliability & punctuality

Job description

ICON Car Wash is seeking a Customer Service Associate (CSA1) in Goodlettsville, TN. This entry-level role is the frontline customer experience, supporting daily operations, guiding customers through the wash process, and driving membership sales.

On-site training is provided, with opportunities to advance to CSA2 and beyond. The position offers a flexible entry path with both full-time and part-time options, a strong focus on service quality, and a commitment to developing team members as we