Customer Service Associate

ICON Car Wash; Goodlettsville (TN); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Flexible scheduling

Free car washes

Commission on memberships

Job summary

ICON Car Wash is seeking a Customer Service Associate (CSA1) in Goodlettsville, TN. This entry-level role is the frontline customer experience, supporting daily operations, guiding customers through the wash process, and driving membership sales.

On-site training is provided, with opportunities to advance to CSA2 and beyond. The position offers a flexible entry path with both full-time and part-time options, a strong focus on service quality, and a commitment to developing team members as we

Qualifications

• Strong communication and interpersonal skills required.
• Sales experience preferred; ability to upsell memberships.
• Team-oriented, customer-focused, and detail-driven attitude.

Responsibilities

• Deliver excellent customer service by greeting customers and answering questions.
• Promote and sell monthly memberships and upsell premium services.
• Load vehicles and guide customers through the wash process safely.
• Maintain site cleanliness and equipment care.
• Support daily operations and ensure a smooth workflow.
• Encourage customer feedback and positive reviews.

Skills

Strong communication

Interpersonal skills

Sales experience

Team oriented

Customer-focused

Reliability & punctuality

Job description

Customer Service Associate

Job Level

Entry-Level

Location

Goodlettsville, TN

Status

Full-Time & Part-Time

Compensation

$14 - $15 per hour + commission (OTE $18+ per hour)

Benefits

We offer flexible scheduling, free car washes, and the opportunity to earn commission on monthly membership sales. This role also provides a clear path for growth into CSA2, Shift Leader, and beyond as part of our career progression program.

About Us

ICON Car Wash Car Wash is a premier express exterior car wash brand focused on delivering a fast, high-quality experience. We value hard work, professionalism, and a positive attitude, and we are committed to developing our team members as we continue to grow.

About the Role

At ICON Car Wash, a Customer Service Associate (CSA1) is focused on delivering exceptional customer service while driving membership sales. This role is the front line of the customer experience and plays a key part in maintaining a clean, efficient, and welcoming site.

Key Responsibilities

• Deliver excellent customer service by greeting customers and answering questions
• Promote and sell monthly memberships and upsell premium services
• Load vehicles and guide customers through the wash process safely
• Maintain site cleanliness, including general upkeep and equipment care
• Support daily operations and ensure a smooth, efficient workflow
• Encourage customer feedback and positive reviews

Key Requirements

• Strong communication and interpersonal skills; sales experience preferred
• Ability to work in a fast-paced, team-oriented environment
• Customer-focused with attention to detail
• Ability to handle transactions accurately and responsibly
• Reliable and punctual with flexibility to work weekends and holidays
• Physically able to perform outdoor work and operate equipment

No prior car wash experience is required - we provide on-site training to help you succeed.

This job description is not intended to be a comprehensive list of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.