Customer Experience & Marketing Growth Coordinator

Kitchen Tune-Up Houston; South Burlington (VT); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Training & development

Job summary

Kitchen Tune-Up Houston is seeking a Customer Experience Coordinator to deliver exceptional customer service while supporting sales and marketing initiatives. You will manage the customer journey, qualify leads, and prep clients for design consultations.

This role involves coordinating with sales and marketing teams, updating the ServiceMinder CRM, and assisting with reviews, referrals, and project photography. Compensation listed is hourly, on-site, with growth opportunities.

Qualifications

• Experience delivering excellent customer service and maintaining client relationships.
• Ability to qualify leads and schedule appointments efficiently.
• Support sales and marketing activities with organized communication.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Contact new leads and schedule appointments.
• Qualify leads using the Kitchen Tune-Up questionnaire.
• Prepare customers for their design consultation.
• Maintain communication throughout the customer journey.
• Update customer records in ServiceMinder.
• Follow up after appointments and completed projects.
• Schedule consultations and prepare financing paperwork.
• Follow up on proposals and assist with reviews and referrals.
• Schedule corporate social media posts and publish blogs.
• Upload project photos and coordinate email campaigns.

Skills

Customer service

Lead qualification

Sales support

Marketing support

CRM accuracy

Tools

ServiceMinder

Job description

Kitchen Tune-Up Houston is seeking a Customer Experience Coordinator to deliver exceptional customer service while supporting sales and marketing initiatives. You will manage the customer journey, qualify leads, and prep clients for design consultations.

This role involves coordinating with sales and marketing teams, updating the ServiceMinder CRM, and assisting with reviews, referrals, and project photography. Compensation listed is hourly, on-site, with growth opportunities.