Customer Experience Coordinator

Kitchen Tune-Up Franchise System; South Burlington (VT); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Training & development

Job summary

Kitchen Tune-Up Franchise System in Vermont is seeking a Customer Experience Coordinator to deliver exceptional service and support our sales, marketing and daily operations.

As the first voice customers hear, you will handle calls, schedule appointments, qualify leads, prepare clients for design consultations, and maintain CRM records. You’ll also assist with social media, blogs, email campaigns, events and reviews, while ensuring a smooth customer journey from inquiry to project completion.

Qualifications

• Experience in customer service or call handling.
• Strong organizational and communication skills.
• Ability to coordinate sales, marketing and operations.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Contact new leads and schedule appointments.
• Qualify leads using the Kitchen Tune-Up questionnaire.
• Prepare customers for their design consultation.
• Maintain communication throughout the customer journey.
• Update customer records in CRM.
• Schedule consultations and prepare financing paperwork.
• Follow up on outstanding proposals and referrals.
• Publish blogs and website updates.
• Schedule social media posts and coordinate email campaigns.

Skills

Customer service

Organization

CRM

Communication

Tools

CRM system

Job description

Replies within 24 hours

Benefits

• 401(k) matching
• Health insurance
• Paid time off
• Training & development

Position: Customer Experience Coordinator

Reports to: Operations Manager

Are you the type of person who enjoys making someone's day while keeping everything running smoothly behind the scenes?

If so, we'd love to meet you. Do you love helping people, staying organized, and finding creative ways to engage customers?

Kitchen Tune-Up is a locally owned and growing kitchen remodeling company looking for a Customer Experience Coordinator who is passionate about delivering outstanding customer service while supporting our sales, marketing, and daily operations.

As the first voice our customers hear and one of the first faces they meet, you'll play a critical role in creating an exceptional customer experience from the first phone call through project completion. You'll also help showcase our beautiful remodeling projects through social media, community events, and marketing efforts.

No two days are the same—and that's exactly what makes this role exciting!

Primary Focus:

Deliver exceptional customer experience while supporting sales and marketing.

Customer Care

• Answer incoming calls and respond to customer inquiries.
• Contact new leads and schedule appointments.
• Qualify leads using the Kitchen Tune-Up questionnaire.
• Prepare customers for their design consultation.
• Maintain communication throughout the customer journey.
• Update customer records in CRM.
• Follow up after appointments and completed projects.

Sales Support

• Schedule consultations.
• Prepare financing paperwork and contracts.
• Follow up on outstanding proposals.
• Assist with customer reviews and referrals.

Marketing Support

• Schedule corporate social media posts.
• Publish blogs and website updates.
• Upload before-and-after project photos.
• Submit project photos to Corporate.
• Coordinate email campaigns.
• Assist with home shows and community events.

Success Measures

• Leads contacted within minutes/hours.
• High appointment booking rate.Positive customer communication.
• Consistent online marketing activity.
• Customer reviews generated.
• CRM remains accurate.

Why You'll Love Working Here

At Kitchen Tune-Up, we're more than a remodeling company—we're a team that takes pride in transforming homes and delivering an exceptional customer experience. As a growing locally owned business, every team member has the opportunity to make a meaningful impact. Your ideas will be valued, your contributions will matter, and you'll have the chance to grow alongside our business.

If you're looking for a position where you can combine customer service, organization, marketing, and creativity while making a real difference every day, we'd love to hear from you.

Compensation: $22.00 - $25.00 per hour

Kitchen Tune-Up Uplifts People's Lives

Kitchen Tune-Up is a kitchen design and remodeling franchise system of committed professionals. Our remodeling experts update, uplift and upgrade kitchens utilizing our 5 Trustpoints to create an experience second to none. Our 5 Core Services include our exclusive 1 Day Wood Restoration Tune-Up, Cabinet Re-Facing, Redooring, Cabinet Painting, and Custom Cabinets.

While the kitchen is the heart of the home, our people are the heart of our company. At Kitchen Tune-Up our people are valued. Each day we work and collaborate to uplift our customers' homes as well as the lives of our people.

Find yourself an uplifting opportunity and join our team!

The positions on this website, unless otherwise indicated, are posted by Kitchen Tune-Up® franchisees. Kitchen Tune-Up® franchises are independently owned and operated businesses and if you accept a position with an Kitchen Tune-Up® franchisee, you are employed by that franchisee, and not by franchisor HFC KTU LLC, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC KTU LLC and its parents and affiliates have no input or involvement in such matters. HFC KTU LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Kitchen Tune-Up® franchisee posting the position.