Customer Experience & Marketing Coordinator

Kitchen Tune-Up Franchise System; South Burlington (VT); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Training & development

Job summary

Kitchen Tune-Up Franchise System in Vermont is seeking a Customer Experience Coordinator to deliver exceptional service and support our sales, marketing and daily operations.

As the first voice customers hear, you will handle calls, schedule appointments, qualify leads, prepare clients for design consultations, and maintain CRM records. You’ll also assist with social media, blogs, email campaigns, events and reviews, while ensuring a smooth customer journey from inquiry to project completion.

Qualifications

• Experience in customer service or call handling.
• Strong organizational and communication skills.
• Ability to coordinate sales, marketing and operations.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Contact new leads and schedule appointments.
• Qualify leads using the Kitchen Tune-Up questionnaire.
• Prepare customers for their design consultation.
• Maintain communication throughout the customer journey.
• Update customer records in CRM.
• Schedule consultations and prepare financing paperwork.
• Follow up on outstanding proposals and referrals.
• Publish blogs and website updates.
• Schedule social media posts and coordinate email campaigns.

Skills

Customer service

Organization

CRM

Communication

Tools

CRM system

Job description

Kitchen Tune-Up Franchise System in Vermont is seeking a Customer Experience Coordinator to deliver exceptional service and support our sales, marketing and daily operations.

As the first voice customers hear, you will handle calls, schedule appointments, qualify leads, prepare clients for design consultations, and maintain CRM records. You’ll also assist with social media, blogs, email campaigns, events and reviews, while ensuring a smooth customer journey from inquiry to project completion.