Customer Experience Coordinator

Kitchen Tune Up Buffalo NY; South Burlington (VT); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Training & development

Job summary

Kitchen Tune-Up Buffalo NY is seeking a Customer Experience Coordinator to deliver exceptional customer service while supporting sales and marketing in Vermont.

You will answer calls, qualify leads, schedule appointments, prepare financing paperwork, and help with CRM and marketing tasks, reporting to the Operations Manager. Compensation is $22.00–$25.00 per hour, with benefits including 401(k) matching, health insurance, paid time off, and training opportunities.

Qualifications

• Customer service experience preferred.
• Strong communication and organization skills.
• Ability to qualify leads and schedule appointments.

Responsibilities

• Handle incoming calls and respond to customer inquiries.
• Qualify leads and schedule design consultations.
• Maintain CRM records and update customer information.
• Support sales with financing paperwork and contracts.
• Assist with marketing tasks such as blog posts and email campaigns.

Job description

Replies within 24 hours

Benefits

• 401(k) matching
• Health insurance
• Paid time off
• Training & development

Position: Customer Experience Coordinator

Reports to: Operations Manager

Your Responsibilities As Customer Experience Coordinator

Primary Focus: Deliver exceptional customer experience while supporting sales and marketing.

Customer Care

• Answer incoming calls and respond to customer inquiries.
• Contact new leads and schedule appointments.
• Qualify leads using the Kitchen Tune-Up questionnaire.
• Prepare customers for their design consultation.
• Maintain communication throughout the customer journey.
• Update customer records in ServiceMinder.
• Follow up after appointments and completed projects.

Sales Support

• Schedule consultations.
• Prepare financing paperwork and contracts.
• Follow up on outstanding proposals.
• Assist with customer reviews and referrals.

Marketing Support

• Schedule corporate social media posts.
• Publish blogs and website updates.
• Upload before-and-after project photos.
• Submit project photos to Corporate.
• Coordinate email campaigns.
• Assist with home shows and community events.

Success Measures

• Leads contacted within minutes/hours.
• High appointment booking rate.
• Positive customer communication.
• Consistent online marketing activity.
• Customer reviews generated.
• CRM remains accurate

Compensation: $22.00 - $25.00 per hour

Kitchen Tune-Up Uplifts People's Lives

Kitchen Tune-Up is a kitchen design and remodeling franchise system of committed professionals. Our remodeling experts update, uplift and upgrade kitchens utilizing our 5 Trustpoints to create an experience second to none. Our 5 Core Services include our exclusive 1 Day Wood Restoration Tune-Up, Cabinet Re-Facing, Redooring, Cabinet Painting, and Custom Cabinets.

While the kitchen is the heart of the home, our people are the heart of our company. At Kitchen Tune-Up our people are valued. Each day we work and collaborate to uplift our customers' homes as well as the lives of our people.

Find yourself an uplifting opportunity and join our team!

The positions on this website, unless otherwise indicated, are posted by Kitchen Tune-Up® franchisees. Kitchen Tune-Up® franchises are independently owned and operated businesses and if you accept a position with an Kitchen Tune-Up® franchisee, you are employed by that franchisee, and not by franchisor HFC KTU LLC, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC KTU LLC and its parents and affiliates have no input or involvement in such matters. HFC KTU LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Kitchen Tune-Up® franchisee posting the position.