Customer Experience Manager - Waste & Logistics
Jerome L Taylor Trucking Inc
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Job summary
Jerome L. Taylor Trucking, Inc. seeks an experienced Customer Service Manager to lead the Customer Service Department in its waste collection operations.
This on-site role supervision includes coaching staff, establishing standards, and coordinating with Dispatch, Operations, Sales, Billing, and Maintenance to ensure timely, accurate service. Responsibilities include monitoring performance, addressing escalations, building customer relationships, and driving continuous improvement.
Job description
Jerome L. Taylor Trucking, Inc. seeks an experienced Customer Service Manager to lead the Customer Service Department in its waste collection operations.
This on-site role supervision includes coaching staff, establishing standards, and coordinating with Dispatch, Operations, Sales, Billing, and Maintenance to ensure timely, accurate service. Responsibilities include monitoring performance, addressing escalations, building customer relationships, and driving continuous improvement.
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