Customer Service Dispatcher - Logistics & Scheduling Pro

Jerome L Taylor Trucking Inc; Upper Marlboro (MD); In loco; USD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

Jerome L Taylor Trucking Inc is seeking a dedicated Customer Service Representative to be the first point of contact for customers. You will handle calls, emails, service requests, and billing inquiries while supporting dispatch and operations to ensure timely and accurate service delivery.

Ideal candidates have 1–2 years in customer service, strong communication, and the ability to multitask in a fast-paced environment.

Competenze

• 1–2 years of customer service experience (waste industry experience a plus)
• Strong communication and listening skills
• Ability to multitask and manage priorities in a fast-paced environment
• Team player with a focus on delivering excellent customer service

Mansioni

• Answer and respond to customer calls, emails, and service requests
• Assist with scheduling pickups, service changes, and resolving issues
• Support dispatch by tracking tickets and ensuring follow-up on open items
• Update customer records and account details in the system
• Provide clear communication to customers regarding service status, delays, or billing questions
• Escalate issues to the appropriate supervisor when needed
• Work closely with operations to ensure accurate routing and scheduling information
• Assist with invoice or billing / account-related questions by gathering information and relaying to the billing team
• Help identify recurring issues or service challenges and provide feedback for improvements

Conoscenze

Communication

MS Office

Call center experience

Multitasking

Bilingual

Sales experience

Phone etiquette

Typing

Analytical skills

Descrizione del lavoro

Jerome L Taylor Trucking Inc is seeking a dedicated Customer Service Representative to be the first point of contact for customers. You will handle calls, emails, service requests, and billing inquiries while supporting dispatch and operations to ensure timely and accurate service delivery.

Ideal candidates have 1–2 years in customer service, strong communication, and the ability to multitask in a fast-paced environment.