Customer Experience Manager — Retail Front-End

Five Below; Pascagoula (MS); On-site; USD 17,000 - 24,000; Full time

Job summary

Five Below in Pascagoula, MS is seeking a hands-on leader to manage front-end operations and ensure a WOW customer experience. You will train crew, lead daily merchandising, and uphold brand standards while keeping the store ready for guests.

The role requires strong communication, people management, and the ability to multi-task in a fast-paced retail environment. This hourly position offers growth and a dynamic team culture with a focus on guest delight.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
• This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

Skills

Verbal communication

Written communication

Multitasking

Creative thinking

Stays calm under pressure

People management

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in Pascagoula, MS is seeking a hands-on leader to manage front-end operations and ensure a WOW customer experience. You will train crew, lead daily merchandising, and uphold brand standards while keeping the store ready for guests.

The role requires strong communication, people management, and the ability to multi-task in a fast-paced retail environment. This hourly position offers growth and a dynamic team culture with a focus on guest delight.