Customer Experience Manager - Printing & Design

Just In Time Staffing LLC; Illinois; On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid training

Paid Time Off

401(k) with company matching

Life Insurance

Long-Term Care Insurance

Employee discounts

Company-sponsored events

Complimentary snacks

Job summary

Just In Time Staffing LLC in Northbrook, IL is seeking a Customer Service Manager to lead client communications, manage inquiries by phone, email and in person, and coordinate project estimates with the production team.

This full-time role offers a supportive environment with training on company software and processes, a pathway to career growth, and a focus on delivering outstanding customer experiences.

Qualifications

• Previous customer service experience in printing, graphics, manufacturing, or related industry.
• Strong communication and interpersonal skills.
• Excellent organizational skills and time management.
• Ability to multitask in a fast-paced environment.
• Proficiency with computers and willingness to learn company software.

Responsibilities

• Serve as the primary contact for customer inquiries via phone, email, and walk-ins.
• Build and maintain strong customer relationships through exceptional service.
• Prepare accurate project estimates based on customer requirements.
• Coordinate production schedules to maximize efficiency and meet deadlines.
• Communicate customer specifications to production and support teams.
• Process orders, collect payments or deposits, and coordinate billing.
• Resolve customer concerns professionally and promptly.
• Promote additional products and services based on customer needs.
• Represent the company professionally within the local community.
• Ensure projects move efficiently through production with quality standards.

Skills

Customer service

Communication skills

Interpersonal skills

Organizational skills

Time management

Problem-solving

Teamwork

Multitasking

Job description

Just In Time Staffing LLC in Northbrook, IL is seeking a Customer Service Manager to lead client communications, manage inquiries by phone, email and in person, and coordinate project estimates with the production team.

This full-time role offers a supportive environment with training on company software and processes, a pathway to career growth, and a focus on delivering outstanding customer experiences.