Supervisory/Management

Piworld; Melrose Park (IL); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k)

Job summary

Piworld in Melrose Park, IL seeks a CSR Manager to lead a 4–5 member team and coordinate printing projects. You will meet with customers to define requirements, align with production and quality control, and ensure timely scheduling and invoicing using ERP software.

Requirements include 5–7 years in offset printing, prior team leadership, and a college degree. Familiarity with Technique Print ERP is preferred; estimating and planning experience is a plus.

Qualifications

• 5–7 years of experience in offset printing.
• Experience managing a customer service team.
• Estimating and job planning experience is a plus.

Responsibilities

• Lead and manage a team of 4–5 Customer Service Representatives.
• Meet with customers to understand project requirements and priorities.
• Coordinate projects with production, PM, and QC teams.
• Serve as primary client contact and provide product updates.

Skills

Team leadership

Communication

Project coordination

Problem solving

Education

College degree

Tools

Technique Print ERP

Job description

CSR Manager – Stone Park, IL

Salary: $75,000–$100,000 per year

Benefits: Medical, Dental, Vision, and 401(k)

Our client is a custom print solutions company that takes a consultative approach to helping customers achieve their marketing goals. They are committed to delivering tailored print solutions that align with each client's unique needs and produce exceptional results.

Responsibilities

• Lead and manage a team of 4–5 Customer Service Representatives.
• Meet with customers to understand project requirements and establish priorities.
• Coordinate projects with production, project management, and quality control teams.
• Assist with job scheduling as needed.
• Serve as the primary point of contact for clients, providing product recommendations and project updates.
• Create work orders and convert completed orders into invoices using management software.
• Understand offset, digital, and wide-format printing processes, as well as paper stocks and finishing options.
• Utilize Technique Print ERP software (experience preferred).
• Support estimating and job planning activities when needed.
• Apply strong analytical and organizational skills to manage multiple projects effectively.Maintain a professional demeanor and represent the company with excellence.

Qualifications

• 5–7 years of experience in offset printing.
• Previous experience managing a customer service team.
• College degree required.
• Prior customer service or print production experience.
• Experience with Technique Print ERP software is preferred.
• Estimating and job planning experience is a plus, but not required.
• Excellent communication, organizational, and problem-solving skills.