Customer Service Manager

Just In Time Staffing LLC; Illinois; On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid training

Paid Time Off

401(k) with company matching

Life Insurance

Long-Term Care Insurance

Employee discounts

Company-sponsored events

Complimentary snacks

Job summary

Just In Time Staffing LLC in Northbrook, IL is seeking a Customer Service Manager to lead client communications, manage inquiries by phone, email and in person, and coordinate project estimates with the production team.

This full-time role offers a supportive environment with training on company software and processes, a pathway to career growth, and a focus on delivering outstanding customer experiences.

Qualifications

• Previous customer service experience in printing, graphics, manufacturing, or related industry.
• Strong communication and interpersonal skills.
• Excellent organizational skills and time management.
• Ability to multitask in a fast-paced environment.
• Proficiency with computers and willingness to learn company software.

Responsibilities

• Serve as the primary contact for customer inquiries via phone, email, and walk-ins.
• Build and maintain strong customer relationships through exceptional service.
• Prepare accurate project estimates based on customer requirements.
• Coordinate production schedules to maximize efficiency and meet deadlines.
• Communicate customer specifications to production and support teams.
• Process orders, collect payments or deposits, and coordinate billing.
• Resolve customer concerns professionally and promptly.
• Promote additional products and services based on customer needs.
• Represent the company professionally within the local community.
• Ensure projects move efficiently through production with quality standards.

Skills

Customer service

Communication skills

Interpersonal skills

Organizational skills

Time management

Problem-solving

Teamwork

Multitasking

Job description

Job Description

Customer Service Manager

Location: Northbrook, IL
Pay Rate: $22.00 - $26.00 per hour
Schedule: Monday-Friday | 8-Hour Day Shift
Requirements: Resume / Interview / Authorization to Work in the U.S.

Position Type: Full-Time

About the Company

Our client is a family-owned printing and design company with over 30 years of success serving businesses and consumers. We pride ourselves on providing exceptional customer service, high-quality products, and a collaborative work environment where every team member is valued.

We believe in building careers, not just filling positions. If you're a team player who enjoys working in a fast-paced, customer-focused environment, we'd love to meet you.

Position Summary

The Customer Service Manager serves as the primary point of contact with customers and plays a vital role in ensuring an outstanding customer experience. Reporting directly to the owner, you will manage customer inquiries by phone, email, and in person, prepare project estimates, coordinate production workflow, and ensure projects are completed accurately and on time.

This is an excellent opportunity for someone looking to build a long-term career in the printing and design industry. Comprehensive training on company software, procedures, and products will be provided.

Key Responsibilities

• Serve as the primary contact for customer inquiries via phone, email, and walk-ins.
• Build and maintain strong customer relationships through exceptional service.
• Understand customer requirements and prepare accurate project estimates.
• Coordinate production schedules to maximize efficiency and meet deadlines.
• Communicate customer specifications to production and support teams.
• Process orders, collect payments or deposits, and coordinate billing.
• Resolve customer concerns professionally and promptly.
• Promote additional products and services based on customer needs.
• Represent the company professionally within the local community.
• Ensure projects move efficiently through production while maintaining quality standards.

Qualifications

• Previous customer service experience, preferably in printing, graphics, manufacturing, or related industry.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving and critical thinking skills.
• Proficiency with computers and willingness to learn company software.
• Positive attitude with a strong commitment to teamwork and customer satisfaction.

Benefits Available Once Converting to the Client’s Payroll and Becoming Eligible:

• Competitive hourly pay ($22.00-$26.00 per hour)
• Monday-Friday schedule
• Paid training and career development
• Paid Time Off (PTO)
• 401(k) with company matching
• Life Insurance
• Long-Term Care Insurance
• Employee discounts
• Company-sponsored events
• Complimentary snacks and refreshments
• Supportive, team-oriented work environment
• Opportunities for long-term career growth