Customer Experience & Operations Manager

Print Bind Ship; Taylor (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

A commercial printing company is seeking a Customer Service Manager to lead and develop a high-performing customer service team. The role involves overseeing all aspects of customer engagement, ensuring prompt and professional communication, and driving initiatives for customer satisfaction and operational efficiency. Ideal candidates should have a background in commercial printing, with strong leadership and analytical skills.

Qualifications

• Strong background in commercial printing or related manufacturing environment.
• Proven leadership in process improvement and team management.
• Ability to drive customer satisfaction and retention.

Responsibilities

• Lead, mentor, and develop a team of Customer Service Representatives.
• Ensure prompt, accurate, and professional customer communication.
• Develop and maintain standardized procedures for order entry and job tracking.
• Collaborate with executive leadership to align customer service objectives.
• Analyze trends to forecast customer needs and service improvements.

Skills

Leadership

Communication

Analytical skills

Conflict resolution

Customer relationship management

Tools

PrintIQ

EFI Pace

Job description

A commercial printing company is seeking a Customer Service Manager to lead and develop a high-performing customer service team. The role involves overseeing all aspects of customer engagement, ensuring prompt and professional communication, and driving initiatives for customer satisfaction and operational efficiency. Ideal candidates should have a background in commercial printing, with strong leadership and analytical skills.