Client Success Specialist — Print & Graphics

WizeHire, Inc; Wheeling (IL); On-site; USD 50,000 - 55,000; Full time

Job summary

Modagrafics in Wheeling, IL is seeking a Customer Service Representative to deliver exceptional support for large-format printing and graphics. You will cultivate client relationships, interpret requirements, communicate timelines, and coordinate nationwide installation teams to ensure orders are fulfilled on schedule.

Requirements include at least 2 years of customer service experience, excellent written and verbal communication, multitasking in a fast-paced environment, and familiarity with

Qualifications

• Minimum 2 years of customer service experience.
• Excellent oral and written communication.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient email and phone communication.
• Familiarity with printing and graphics.
• Bachelor's degree preferred.

Responsibilities

• Cultivate client connections and deliver customized solutions.
• Understand customer requirements and provide timely support.
• Coordinate nationwide installation teams.
• Communicate order timelines and progress to clients.
• Assist sales team to boost satisfaction and sales.
• Engage in client outreach to expand the customer base.

Skills

Customer service

Communication

Multitasking

Email & phone

Printing & graphics familiarity

Education

Bachelor's degree preferred

Job description

Modagrafics in Wheeling, IL is seeking a Customer Service Representative to deliver exceptional support for large-format printing and graphics. You will cultivate client relationships, interpret requirements, communicate timelines, and coordinate nationwide installation teams to ensure orders are fulfilled on schedule.

Requirements include at least 2 years of customer service experience, excellent written and verbal communication, multitasking in a fast-paced environment, and familiarity with