Customer Experience Manager Part time

Michaels Stores; Aurora (OH); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Customer Experience Manager to enhance the shopping experience through effective front-end operations and team leadership. This part-time role involves overseeing compliance with store standards, managing team performance, and planning engaging in-store events. The ideal candidate will embody a customer-centric approach, ensuring satisfaction while promoting a positive and inclusive environment. Join a dynamic team dedicated to delivering exceptional service and fostering a culture of respect and diversity.

Qualifications

• Experience in retail management is preferred.
• Strong customer service skills are essential.

Responsibilities

• Manage front-end operations and ensure compliance with company policies.
• Lead omnichannel processes and support team training and performance.
• Assist customers and promote a positive shopping environment.

Skills

Retail management experience

Customer service

Team performance management

Event planning

Job description

Join to apply for the Customer Experience Manager Part time role at Michaels Stores

Store - CLEV-SOLON, OH

Deliver a customer-centric shopping experience by managing front-end operations, leading omnichannel processes, and maintaining store recovery standards to fulfill our Brand Promises. Provide friendly customer service.

Responsibilities include:

1. Assist Store Manager in ensuring compliance with SOPs, company policies, and standards; oversee store conditions and results.
2. Follow front-end policies, achieve KPIs, and manage team performance.
3. Plan and execute in-store events and class programs.
4. Lead omnichannel processes and manage shrink and safety programs.
5. Assist with cash handling, inventory processes including RTV and ASN activities.
6. Support onboarding, training, coaching, and performance management of team members.
7. Serve as Manager on Duty (MOD).
8. Promote a positive, respectful environment and uphold the organization’s values.
9. Assist customers, locate products, and provide solutions.
10. Participate in truck unloading, stocking, and cross-training in custom framing.

Preferred skills and experience:

• Retail management experience preferred.

Physical requirements and work environment:

• Ability to stand long periods, move throughout the store, lift heavy items, and work nights, weekends, or early mornings.

Applicants must meet legal requirements and are encouraged to review our inclusion policies. Michaels is committed to diversity and providing reasonable accommodations.