Retail Part-Time Customer Experience Manager

Michaels Stores; Aurora (OH); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player seeks a Retail Part-Time Customer Experience Manager to enhance customer satisfaction and manage front-end operations. In this role, you'll lead a team to ensure compliance with store standards while delivering a customer-centric experience. You'll be responsible for planning events, managing inventory processes, and training new staff. This position offers a dynamic work environment where your leadership will directly impact customer engagement and store performance. Join a company that values inclusion, offers competitive benefits, and fosters a supportive workplace culture.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Retail management experience preferred.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Assist Store Manager in adhering to SOPs and company programs.
• Plan and execute in-store events and manage omnichannel processes.
• Interact positively with customers and help locate products.

Skills

Retail Management

Customer Service

Team Leadership

Inventory Management

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Retail Part-Time Customer Experience Manager

Join to apply for the Retail Part-Time Customer Experience Manager role at Michaels Stores

Overview

Store - CLEV-SOLON, OH

Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes, maintain store recovery standards, and ensure friendly customer service.

Responsibilities

1. Assist Store Manager in adhering to SOPs and company programs to ensure legal compliance and store standards.
2. Ensure front-end policies are followed; achieve KPIs and manage team performance.
3. Plan and execute in-store events and manage omnichannel processes.
4. Manage shrink, safety, cash reconciliation, and inventory processes.
5. Assist with onboarding new team members and train staff to achieve results.
6. Serve as Manager on Duty (MOD).
7. Interact positively with customers, help locate products, and provide solutions.
8. Participate in truck unloading, stocking, and cross-train in custom framing sales and production.
9. Lead high-quality custom framing delivery in stores without a Framing Manager.

Qualifications and Skills

Retail management experience preferred. Ability to remain standing, move throughout the store, lift heavy items, and work flexible hours including nights, weekends, and early mornings.

Additional Information

Applicants must meet legal requirements. Michaels offers benefits like health insurance, paid time off, tuition assistance, and employee discounts. We are an equal opportunity employer committed to inclusion and reasonable accommodations.