Part Time Customer Experience Manager

Michaels Stores; Bolingbrook (IL); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Part-Time Customer Experience Manager to enhance customer satisfaction and streamline front-end operations. This role involves leading a dynamic team, ensuring compliance with company standards, and delivering exceptional service. The ideal candidate will foster a positive shopping environment and manage various operational tasks, including inventory processes and team training. If you’re passionate about retail and customer service, this opportunity offers a chance to make a significant impact in a vibrant store environment.

Qualifications

• Retail management experience preferred.
• Ability to stand for long periods and lift heavy boxes.

Responsibilities

• Deliver a customer-centric shopping experience by managing front-end operations.
• Assist Store Manager in leading adherence to SOPs and company programs.
• Train and coach the customer experience team to achieve results.

Skills

Customer Service

Retail Management

Team Leadership

Inventory Management

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Join to apply for the Part Time Customer Experience Manager role at Michaels Stores

Store - CHI-BOLINGBROOK, IL

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Provide friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and company programs to ensure compliance with laws and requirements; ensure execution of policies and standards; hold team accountable for store conditions and results.
2. Ensure all front-end policies and procedures are followed; achieve KPIs and manage your team to meet their KPIs.
3. Plan and lead the execution of classes and in-store events in line with company programs.
4. Lead the omnichannel processes.
5. Manage and execute shrink and safety programs.
6. Assist with cash reconciliation and bank deposits.
7. Support inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
8. Assist with onboarding new team members.
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support talent development; utilize leadership competencies for self-development.
10. Serve as Manager on Duty (MOD).
11. Interact respectfully and positively with others; promote commitment to the organization’s vision and values; serve as a role model.
12. Acknowledge customers, assist in locating products, and provide solutions.
13. Participate in truck unloading and stocking to ensure standards are met within budget.
14. Manage and execute shrink and safety programs.
15. Cross-train in Custom Framing selling and production.
16. In stores without a Framing Manager, responsibilities include delivering high-quality custom framing solutions on time by planning and managing workload with the Store Manager.

Preferred Knowledge/Skills/Abilities

Other duties as assigned.

Experience Required

• Retail management experience preferred.

Physical Requirements and Work Environment

• Ability to stand for long periods, move throughout the store, bend, lift, carry, reach, and stretch.
• Lift heavy boxes, access high shelves with ladders.
• Work includes nights, weekends, early mornings; some outdoor work and handling glass and heat press in the frame shop.

If assistance is needed performing essential functions, contact your supervisor for accommodations.

Additional Information

Applicants in the U.S. must meet legal requirements. Michaels is committed to inclusion and providing reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for accommodations.