Retail Customer Experience Manager Part-Time

Michaels Stores; Gurnee (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the retail sector is seeking a dedicated individual to manage front-end operations and enhance customer experience. The role involves ensuring compliance with company policies, leading a team, and delivering exceptional service. Candidates should be prepared for various physical tasks and a dynamic work environment.

Qualifications

• Retail management experience preferred.

Responsibilities

• Assist Store Manager in ensuring compliance with SOPs and company policies.
• Lead omnichannel processes and manage shrink and safety programs.
• Support onboarding, training, and coaching of team members.

Skills

Customer Service

Team Leadership

Retail Management

Job description

Store - CHI-GURNEE, IL

Position Overview

Deliver a customer-centric shopping experience by managing front-end operations and leading omnichannel processes. Maintain store recovery standards to uphold Brand Promises and provide friendly customer service.

Key Responsibilities

1. Assist Store Manager in ensuring compliance with Standard Operating Procedures (SOPs), Company policies, and legal requirements; hold team accountable for store conditions and results.
2. Ensure adherence to front-end policies and procedures; manage team to meet KPIs.
3. Plan and execute in-store events in line with Company programs.
4. Lead omnichannel processes and manage shrink and safety programs.
5. Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities.
6. Support onboarding, training, and coaching of team members; participate in performance management and talent development.
7. Serve as Manager on Duty (MOD).
8. Promote a positive, respectful environment; model organizational values and project a positive image.
9. Assist customers, locate products, and provide solutions.
10. Participate in truck unloading and stocking; ensure standards are met within budget.
11. Cross-train in Custom Framing sales and production.
12. In stores without a Framing Manager, lead the delivery of high-quality custom framing solutions, managing workload in partnership with the Store Manager.
13. Perform other duties as assigned.

Preferred Skills and Experience

• Retail management experience preferred.

Physical Requirements and Work Environment

• Ability to stand for long periods, move throughout the store, and perform physical tasks such as bending, lifting, and reaching.
• Work may involve outdoor tasks, lifting heavy items, and working nights, weekends, or early mornings.
• Reasonable accommodations available upon request.

Additional Information

Applicants must meet legal requirements. Michaels is committed to inclusion and equal opportunity employment. For accommodations, contact Customer Care at 1-800-642-4235.