Customer Experience Manager - Part Time

Michaels Stores; Hermitage (Mercer County); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Customer Experience Manager to enhance the shopping experience in a vibrant retail environment. This part-time role involves leading front-end operations, ensuring compliance with company standards, and fostering a positive atmosphere for both customers and team members. You'll play a crucial role in managing omnichannel processes and supporting team development, all while delivering exceptional customer service. If you're passionate about retail and have a knack for leadership, this opportunity is perfect for you!

Qualifications

• Experience in retail management and customer service.
• Ability to lead teams and ensure compliance with policies.

Responsibilities

• Assist Store Manager in leading adherence to SOPs and company programs.
• Ensure front end policies are followed and achieve KPIs.
• Plan and lead in-store events and manage shrink programs.

Skills

Retail management experience

Customer service

Team leadership

Operational compliance

Job description

Join to apply for the Customer Experience Manager - Part Time role at Michaels Stores.

Store - Hermitage, PA

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Responsibilities include:

1. Assist Store Manager in leading adherence to SOPs and company programs, ensuring compliance and accountability for store conditions and results.
2. Ensure all front end policies and procedures are followed; achieve KPIs and manage team performance.
3. Plan and lead in-store events in line with company programs.
4. Lead omnichannel processes.
5. Manage shrink and safety programs.
6. Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities.
7. Support onboarding, training, coaching, and performance management of team members.
8. Serve as Manager on Duty (MOD).
9. Promote a positive, respectful environment and serve as a role model.
10. Assist customers, locate products, and provide solutions.
11. Participate in truck unloading, stocking, and other operational activities.
12. Cross-train in custom framing sales and production.
13. In stores without a Framing Manager, lead delivery of custom framing solutions.

Preferred Skills and Experience:

• Retail management experience preferred.

Physical Requirements and Work Environment:

• Ability to stand for long periods, move throughout the store, lift heavy items, and perform physical tasks.
• Work hours include nights, weekends, and early mornings.

For accommodations, contact your supervisor or the provided contact information.

At Michaels, our purpose is to fuel the joy of creativity. We are committed to inclusion and equal opportunity employment, providing reasonable accommodations as needed.