Part Time Customer Experience Manager

Michaels Stores; MIDDLETOWN (OH); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a Part Time Customer Experience Manager to enhance the shopping experience in their Middletown store. This role involves leading front-end operations, managing a customer-centric team, and ensuring compliance with company standards. You will play a pivotal role in executing in-store events and omnichannel processes while fostering a positive environment for both customers and team members. If you have a passion for retail and a knack for leadership, this opportunity is perfect for you.

Qualifications

• Experience in retail management is preferred.
• Strong customer service and team leadership skills are essential.

Responsibilities

• Manage front-end operations and ensure compliance with SOPs.
• Lead the execution of in-store events and omnichannel processes.
• Train and coach the customer experience team to achieve results.

Skills

Retail management

Customer service

Team leadership

Inventory management

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

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Store - Middletown, OH

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
3. Plan and lead the execution of class and in-store events in accordance with Company programs
4. Lead the omnichannel processes
5. Manage and execute shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
8. Assist with the onboarding of new Team Members
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
10. Serve as Manager on Duty (MOD)
11. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; and serve as a role model for others
12. Acknowledge customers, help locate the product and provide solutions
13. Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
14. Manage and execute the shrink and safety programs
15. Cross train in Custom Framing selling and production
16. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

Preferred Knowledge/Skills/Abilities

Other duties as assigned

Experience Required

• Retail management experience preferred

Physical Requirements & Work Environment

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If you need help performing these essential functions of the job, please contact your supervisor for reasonable accommodation.
• Work in a retail store environment; climate-controlled public areas; some outdoor work; work hours include nights, weekends, and early mornings

Legal & Equal Opportunity Statements

Applicants in the U.S. must satisfy legal requirements. Michaels is an Equal Opportunity Employer, committed to inclusion and providing reasonable accommodations for individuals with disabilities.