Part Time Customer Experience Manager-Replen Assist

Michaels Stores; Burleson (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated retail manager to enhance customer experience and lead operations in a vibrant store environment. This role involves overseeing front-end operations, managing a team, and ensuring compliance with company standards. You will play a crucial part in delivering exceptional service while also handling inventory and cash processes. Join a company that values creativity and team wellbeing, offering a supportive environment and a range of benefits to fuel your passion for retail. If you're ready to make a difference in a creative atmosphere, this opportunity is for you.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Experience in retail management is preferred.
• Ability to lead and develop a customer experience team.

Responsibilities

• Manage front-end operations and ensure compliance with company standards.
• Lead and train the customer experience team to achieve KPIs.
• Assist with inventory processes and cash management.

Skills

Retail Management

Customer Service

Team Leadership

Inventory Management

Cash Reconciliation

Education

High School Diploma

Bachelor's Degree (Preferred)

Job description

Store - DFW-BURLESON, TX

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
3. Plan and lead the execution of class and in-store events in accordance with Company programs
4. Lead the omnichannel processes
5. Manage and execute shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
8. Assist with onboarding of new Team Members
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support Talent Development; utilize leadership competencies for self-development
10. Serve as Manager on Duty (MOD)
11. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; serve as a role model
12. Acknowledge customers, help locate products, and provide solutions
13. Participate in truck unloading and stocking to ensure standards are met within budget
14. Manage and execute shrink and safety programs
15. Cross-train in Custom Framing selling and production
16. In stores without a Framing Manager, lead delivery of high-quality custom framing solutions by planning and managing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred experience: Retail management experience preferred

Physical Requirements

Work Environment

• Ability to stand for long periods
• Move throughout the store
• Bend, lift, carry, reach, and stretch regularly
• Lifting heavy boxes and accessing high shelves via ladder or similar equipment
• If assistance is needed to perform essential functions, contact your supervisor for accommodations

• Work in a public retail store setting, climate-controlled areas, some outdoor work, and a frame shop with glass cutter and heat press; work hours include nights, weekends, and early mornings

Applicants must meet legal requirements of the job in the U.S.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online at Michaels.com and Michaels.ca. We also own Artistree and MakerPlace by Michaels. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.

We prioritize team wellbeing with benefits like health insurance, paid time off, tuition assistance, employee discounts, and more. For details, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We value inclusion and provide reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for accommodations.