Customer Service Representative - State Farm Agent Team Member

Brandon Johnson - State Farm Agent; Virginia Beach (VA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Training & development

Job summary

Brandon Johnson - State Farm Agent in Virginia Beach is seeking a detail-oriented Customer Service Representative to provide exceptional customer experiences. This role involves managing customer inquiries, coordinating with team members, and anticipating community needs.

Qualified candidates will possess a Property and Casualty License, strong communication and problem-solving skills, and a passion for helping others. Join us and grow within a dynamic insurance agency!

Qualifications

• Property and Casualty License mandatory prior to start.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Provide top-tier service through policy changes, coverage conversations, payments, and claims assistance.
• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Build strong relationships with our customers and deliver a 5-star experience.
• Identify additional needs during service calls and pivot to other products when appropriate.
• Make light outbound calls to existing customers or warm leads.
• Help grow our online reputation by securing a few Google Reviews each month.

Skills

Communication skills

Problem-solving skills

Customer service experience

Education

Property and Casualty License

Job description

Benefits

• Paid time off
• Training & development

Role Description

As a Customer Service Representative with Brandon Johnson State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Provide top‑tier service through policy changes, coverage conversations, payments, and claims assistance.
• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Build strong relationships with our customers and deliver a 5‑star experience.
• Identify additional needs during service calls and pivot to other products when appropriate.
• Make light outbound calls to existing customers or warm leads.
• Help us grow our online reputation by securing a few Google Reviews each month.

Qualifications

• Property and Casualty License mandatory prior to start. Life/Health/Annuities a plus.
• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.