Customer Experience Manager - Insurance Agency

David Linder - State Farm Agent; DeWitt (IA); On-site; USD 52,000 - 78,000; Full time

Job summary

David Linder - State Farm Agent is seeking a Customer Service Manager to lead the agency’s client experiences and support the growth of the team. The role emphasizes attention to detail, empathy, and a proactive approach to resolving inquiries while coordinating with agency teammates.

Ideal candidates will bring customer-focused mindset, strong leadership, and a drive for internal growth opportunities as the agency serves the community’s needs.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service

Leadership

Communication

Problem-solving

Job description

David Linder - State Farm Agent is seeking a Customer Service Manager to lead the agency’s client experiences and support the growth of the team. The role emphasizes attention to detail, empathy, and a proactive approach to resolving inquiries while coordinating with agency teammates.

Ideal candidates will bring customer-focused mindset, strong leadership, and a drive for internal growth opportunities as the agency serves the community’s needs.