Customer Experience Manager — Growth & Bonus

David Giarratano - State Farm Agent; East Stroudsburg (Monroe County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Training & development

Opportunities for career growth

Supportive and inclusive company culture

Job summary

David Giarratano - State Farm Agent is looking for a Customer Service Representative in East Stroudsburg, PA. In this role, you will respond to customer inquiries via phone, email, and chat, while efficiently resolving issues and maintaining accurate records.

Ideal candidates possess excellent communication skills, a PA/NJ Property and Casualty Producers license, and a strong problem-solving ability. Join us to create exceptional customer experiences together!

Qualifications

• In depth background check verifying clear criminal history.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues with empathy and efficiency.
• Collaborate with internal teams to enhance service quality.
• Maintain accurate records of customer interactions.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Previous customer service experience

Education

PA/NJ Property and Casualty Producers license

Job description

David Giarratano - State Farm Agent is looking for a Customer Service Representative in East Stroudsburg, PA. In this role, you will respond to customer inquiries via phone, email, and chat, while efficiently resolving issues and maintaining accurate records.

Ideal candidates possess excellent communication skills, a PA/NJ Property and Casualty Producers license, and a strong problem-solving ability. Join us to create exceptional customer experiences together!