Insurance CSR & Growth Advocate — Customer Experience

David Stroman - State Farm Agent; Charlotte (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Opportunity for advancement

Paid time off

Job summary

David Stroman - State Farm Agent in Charlotte, NC is seeking a Customer Service Representative to deliver exceptional customer experiences. The role involves answering inquiries, assisting with policy changes, processing claims, and maintaining records. Ideal candidates will possess strong communication skills, attention to detail, and previous customer service experience. Joining this team means growth opportunities within a successful insurance agency that has been thriving for over 25 years.

Qualifications

• Strong communication and interpersonal skills.
• Able to manage multiple tasks effectively.
• Experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Previous customer service experience

Job description

David Stroman - State Farm Agent in Charlotte, NC is seeking a Customer Service Representative to deliver exceptional customer experiences. The role involves answering inquiries, assisting with policy changes, processing claims, and maintaining records. Ideal candidates will possess strong communication skills, attention to detail, and previous customer service experience. Joining this team means growth opportunities within a successful insurance agency that has been thriving for over 25 years.