Customer Experience Manager Full Time

The Michael's Companies; Town of Texas (WI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Experience Manager to enhance the shopping experience by leading front-end operations and ensuring adherence to company standards. This role involves managing a dynamic team, training staff, and executing in-store events to foster customer satisfaction. With a strong focus on creativity and team wellbeing, the company offers a supportive environment where your leadership can shine. If you are passionate about retail and customer service, this is an exciting opportunity to make a significant impact.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Experience in retail management is preferred.
• Strong customer service and leadership skills are essential.

Responsibilities

• Manage front-end operations and lead omnichannel processes.
• Train and coach the customer experience team to achieve results.
• Ensure compliance with company policies and standards.

Skills

Retail management experience

Customer service skills

Leadership skills

Problem-solving skills

Job description

Customer Experience Manager Full Time

Apply locations

Pickering-1101-A Kingston Rd

Time type

Full time

Posted on

Posted 2 Days Ago

Time left to apply

End Date: May 23, 2025 (11 days left to apply)

Job requisition id

R00284036

Store - TOR-PICKERING, ON

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
• Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
• Plan and lead the execution of class and in-store events in accordance with Company programs
• Lead the omnichannel processes
• Manage and execute shrink and safety programs
• Assist with cash reconciliation and bank deposits
• Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
• Assist with the onboarding of new Team Members
• Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
• Serve as Manager on Duty (MOD)
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; serve as a role model for others
• Acknowledge customers, help locate products, and provide solutions
• Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget
• Manage and execute shrink and safety programs
• Cross train in Custom Framing selling and production
• In select stores without a Framing Manager: lead the delivery of high-quality custom framing solutions, planning and managing the workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred experience: Retail management experience preferred

Physical Requirements

• Ability to remain standing for long periods
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If assistance is needed performing these functions, contact your supervisor for accommodations.

Work Environment

• Public retail store setting, climate-controlled areas, some outdoor work, work hours include nights, weekends, early mornings

Applicants in Canada must satisfy legal requirements

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores in North America and online at Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.

We prioritize team wellbeing with benefits such as health insurance, paid time off, tuition assistance, and employee discounts. For more info, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We support all Team Members and customers to create, innovate, and be better together.

About Us