Customer Experience Lead - Remote

KBS - Kellermeyer Bergensons Services, LLC; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Customer Experience Lead, where you will oversee operations and enhance customer satisfaction. This full-time remote role offers the chance to work with a dedicated team committed to service excellence. You'll be responsible for ensuring effective communication and maintaining data integrity while providing valuable insights for business reviews. With a strong emphasis on respect and opportunity, this role is perfect for those eager to make a meaningful impact in a dynamic environment. Enjoy a comprehensive benefits package that supports your well-being and professional growth.

Benefits

Paid Holidays

Paid Time Off

Sick Leave

Life Insurance

Short-Term Disability

Long-Term Disability

Supplemental Health Insurance

401(k) plan with matching

Pet Insurance

PerkSpot Discount Program

Qualifications

• 3+ years of experience in customer service or administrative roles.
• Proficient in Excel, including formulas, filtering, sorting, and VLOOKUP.

Responsibilities

• Oversee daily operations and ensure data integrity.
• Assist customer service team members in responding to inquiries.
• Maintain detailed records of communications and track unresolved complaints.

Skills

Customer Service Experience

Excel Proficiency

Communication Skills

Tools

Excel

Job description

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About KBS

Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across various sectors—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient, and welcoming environments that support their operations. As we continue to grow, we’re seeking dedicated, reliable team members who are eager to contribute to a culture built on respect, opportunity, and pride in service.

What are you waiting for? APPLY TODAY and join the KBS Crew!

Job Overview

Salary Range: $18-20/hour

This is a full-time, remote position.

Position Summary

You will oversee daily operations, ensure data integrity, and facilitate communication. As a Customer Experience Lead, your responsibilities include, but are not limited to:

• Assisting customer service call team members in responding to customer and vendor inquiries.
• Gathering and assessing relevant information to address inquiries, comments, or complaints effectively.
• Responding accurately and efficiently to inquiries and escalations while meeting departmental goals; triaging requests based on urgency.
• Maintaining detailed records of communications.
• Providing detailed information for quarterly business reviews, executives, and customers.
• Tracking unresolved complaints and escalating issues to appropriate resources for resolution.

Requirements for our Customer Experience Lead:

• 3+ years of experience in customer service or administrative roles.
• Proficient in Excel, including formulas, filtering, sorting, and VLOOKUP.

What’s In It for You?

As a full-time KBS employee (working 30+ hours per week), you may qualify for benefits such as medical, dental, vision, prescription drugs, and more, including:

• Paid Holidays
• Paid Time Off
• Sick Leave
• Life Insurance
• Short-Term Disability (employer-paid)
• Long-Term Disability
• Supplemental Health Insurance (e.g., Accident)
• 401(k) plan with matching or Non-qualified Deferred Compensation Plan
• Pet Insurance
• PerkSpot Discount Program—discounts on travel, gyms, cell phones, restaurants, auto, apparel, and electronics

KBS is an equal opportunity employer that considers all applicants regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other protected status under applicable law. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and relevant laws.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Facilities Services

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