Customer Experience Manager

SiteAware; Oklahoma; Remote; USD 60,000 - 80,000; Full time

Job description

Unleash your potential as a dynamic Customer Experience (CX) Manager at Siteaware! Are you ready to embark on a thrilling journey with SiteAware, a rapidly expanding force in the realm of construction technology? We’re on the hunt for a proactive and enthusiastic Customer Experience (CX) Manager to join our unstoppable Customer Experience team. In this exhilarating role, you’ll be at the forefront of transforming our clients’ visions into triumphant realities through the power of Siteaware.

About Us:

At Siteaware, we’re not just building software; we’re revolutionizing the way the construction industry operates. As a CX Manager, you’ll have the thrilling opportunity to work hand-in-hand with our valued clients, guiding them toward successfully implementing SiteAware to achieve their business aspirations.

What Awaits You:

Your journey will involve wearing multiple hats and immersing yourself in a vibrant environment where no two days are the same. You are a motivated, self-starter who thrives in a dynamic environment.
Your day may consist of speaking with executive sponsors to kick off onboarding and implementations, training new users on the platform, driving engagement across projects,
and being a trusted advisor to our sales team.
Ideal candidates have commercial construction management experience and have been in roles such as Project Manager, Project Engineer, and/ OR worked as a CXM at a SaaS company and continuously evaluated and improved customer experience processes to enhance efficiency and effectiveness and implemented innovative solutions and technologies to streamline customer interactions and improve their product’s performance.
This is a fully remote position with an expectation of traveling 2-6 days per month to visit a project team and help with the implementation and training process and Quarterly training in Austin, TX, or other US cities will also take place.
This role will report to the Customer Experience team manager.

Here’s what you’ll be taking on

• Become an Architect of Change: guide our new customers as they navigate transformative journeys with Siteaware.
• Expert Enabler: Transform users into Siteaware maestros, making them not just proficient but proud references in our ever-growing community.
• Onboarding Maverick: Lead enterprise-wide and project-level onboarding, ensuring clients experience a seamless and empowering introduction to Siteaware.
• Engagement Champion: Consult on best practices to enhance engagement and adoption, maximizing the impact of Siteaware across the board.
• Collaboration Dynamo: Collaborate across all tiers of our organization, crafting best practices and facilitating connections that nurture client success and propel Siteaware’s evolution as an industry trailblazer.
• Client Ambassador: You’ll be the living embodiment of SiteAware to our cherished clients, whether it’s through on-site training sessions or electrifying industry events.

You have:

• 2+ years of construction management experience OR 2+ years of leading enterprise customer rollouts
• Familiarization with the inner workings and common challenges of SaaS implementations
• Expert in objection handling and comfortable working in a fast-paced environment
• A self-motivated, driven, and always focused on “doing the right thing” for the company
• Strong presentation skills and be capable of designing and executing a roll-out strategy
• Curious with a desire to learn and become an expert on Siteaware’s offering to the construction industry